How to Claim Your Lifetime Warranty

  1. Click the Google Form link at the bottom of this page.
  2. Fill in your personal details, upload a photo of the product along with the damage.
  3. Please wait for our admin to respond via email or WhatsApp within 3 working days to let you know whether the product can be repaired or not.
  4. If your product is approved for repair, please download and print the document sent via email or WhatsApp, along with the shipping label provided at the bottom of this page.
Click to Claim
  • Eligible Products
    Warranty repair claims apply only to Outerwear and Bags.
    Other product categories are not covered under the repair warranty program.
  • Claim Process
    Customers are required to fill out the official claim form (link).
    A claim ID will be issued and must be attached to the shipping label for identification.
    Please mark the exact area that requires repair using masking tape for clarity.
  • Repair Coverage
    Warranty covers damage to stitching, zippers, buckles, and other accessories.
  • Damages outside of these components (such as tears in fabric, heavy wear, or external factors) may still be repaired but will be subject to an additional repair fee.
  • Shipping Policy
    All shipping costs     (sending and returning) are the responsibility of the customer.
  • Repair Timeline
    The repair process takes approximately 14–21 working days from the date the product is received by Humblezing.
    Customers will be notified once the repair has been completed and the item is ready for return.
  • Ineligible for Repair
    If the product is deemed irreparable after inspection, the customer will receive a 35% voucher can be used to all product.
  • This voucher can be used for the next purchase at the official Humblezing store online and offline (terms and conditions apply).