FAQ

Kamu bisa langsung melihat ketersediaan stok di website kami dengan cara memilih size dari produk yang kamu inginkan. Apabila size yang kamu inginkan bisa di Add to Cart berarti stok masih tersedia.

Harga tiap produk sudah tertera pada halaman koleksi website 

Ukuran produk bisa kamu lihat di halaman tiap produk dengan melihat deskripsi dan klik read more. Menggunakan ukuran lokal

Length : dari jahitan pundak sampai ujung bawah
Chest : dari ketiak ke ketiak

Panduan ringkas :
Tinggi 160-170 berat badan 50-60 : Size S
Tinggi 170-175 berat badan 60-68 : Size M
Tinggi 175-178 berat badan 69-75 : Size L
Tinggi >178 berat badan >75 : Size XL

Lebih akurat lagi bisa mengukur jaket yang biasa kamu pakai dan membandingkan dengan size chart kita.

Untuk pemesanan bisa dilakukan melalui website dengan panduan sebagai berikut

Untuk konfirmasi pembayaran bisa dilakukan melalui link sebagai berikut
Konfirmasi Pembayaran

Pengiriman dilakukan dari Bandung melalui ekspedisi SiCepat
Pengiriman dilakukan setiap hari kerja pukul 16.00, konfirmasi pembayaran sebelum pukul 15.00 akan dikirim pada hari yang sama.
resi akan di update H+1 melalui akun webstore dan emailmu.

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General Questions

Dear our valued customers, if you have any inquiries in mind please read this frequently asked questions first.

1. Browse our product.
2. Choose your size and click “Add To Cart”.
3. Continue to browse and repeat step two for every single product you wish to purchase.
4. Review your items by clicking the “Shopping Bag” link at top right of the page.
5. Once you are done, click “Check Out”.
6. Fill in your details.
7. Review your details. If they are correct, simply click “Place Order” to complete your purchase.
8. Make your payment to our bank account –  Bank Central Asia (BCA):  389 040 3599 a/n Ridho Khusnul Fadhil or Bank Mandiri : 13 000 136 33816 a/n Ridho Khusnul Fadhil
9. Make a confirmation about your payment by fill down our  Payment Confirmation  page OR simply mail us to  info@humblezing.com OR contact our beloved customer service about your payment.
10. Our shipping schedule at 17.00 WIB (Monday-Friday), so payment confirmation must before 16.00 if your products want to be shipped on the same day. Payment after 16.00 will be shipped the next day of confirmation
11. For the tracking numbers you can ask to our customer service through line@ (@humblezing) or check your email on the next day
12. We do shipping just on the business day, so the payment or order on weekends or holidays will be shipped on the next business day.
13. Enjoy your humblezing 😀

Yes, an account is required but we highly encourage you to register as a member with us as you will be able to enjoy the following benefits:

– Save your address for faster checkout
– Check your order status
– Review past purchases

If you have forgotten your password, you can use  Password Recovery  feature to retrieve it or alternatively, you can contact us at info@humblezing.com

Generaly each article has a different sizing one with another. Please refer to our size chart that available in the product and use it as a guideline. We know online shopping can be tricky for fit and sizing. If you have a question about a particular style, send your measurements to info@humblezing.com or contact our beloved customer service. We’ll help you find the right size.

Yes, we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Credit card transactions are made on a third party website, DPS, a reputable credit card processing company. Customer information is only stored on our secure database and not used for anything other than authorised promotions or internal reference.

Of course. We can arrange a custom order with you. For international customer, please email us at info@humblezing.com, and we will be happy to assist you personaly.

Reach out to info@humblezing.com or contact our beloved customer service — we’ll see what we can do!

Once you’ve completed your online order you will receive an order confirmation e-mail. Please check this carefully to ensure all your details are correct. If any details are incorrect please contact us immediately at info@humblezing.com

If you don’t receive an order confirmation e-mail from us within 24 hours of placing your order check your Junk folder in case our emails are going there. We may also have the incorrect email address registered with your name. Please check your account details to ensure your e-mail address has been entered correctly.

If you still cannot see why you haven’t received one please e-mail info@humblezing.com and we’ll look into it for you.

For domestic orders, items will be sent using standard JNE delivery services (Shipping Schedule 15.00 WIB, Monday to Sunday)
For international orders, items will be sent using standard EMS delivery services.
Please note that orders will be sent through the most suitable carrier according to the size, weight and destination.

All over Indonesia. We also welcome International customer by arranging a custom order. We are able to ship to most countries around the globe as we vow to provide you with the best service. Please contact us at info@humblezing.com for further information.

Once the order has been shipped, you will receive an email with a tracking number and information on the carrier within 24 hours of the purchase through email or mobile message. If you don’t receive the tracking number, please contact us at info@humblezing.com for further information.

To check the status of the shipment, please visit  JNE for Indonesia orders or  EMS for International orders and enter the tracking number.

To check the status of your order, log into your account or go to  Track Order page.

Please note that these are estimate delivery dates and are working days. Each place has each estimate delivery time that you can check to JNE.co.id. Delivery time is measured from when your order is dispatched and do not include any hold ups that may occur due to local custom procedures. Orders are dispatched one time (15.00 WIB) from Monday to Sunday.

Purchases can be returned for exchange within 14 days of receipt of goods. You have the right to open the package to check your goods, but products must be returned unused.

– All original packaging with pricing, labels, hang tags etc. must be intact.

– No tape is to be attached to the product or the products packaging.

Returns, which do not comply with the above listed criteria, will be rejected. Please note that you are responsible for the product until it reaches back to us, so send the package with a traceable service so it can be monitored and located.

If you wish to exchange an item for another colour or size then place an order for the new item and return the original. You may also reserve an item for exchange if you wish. Contact customer care as soon as possible to ensure availability.

We are deeply sorry for the inconvenience. At the HUMBLEZING Webstore, we vow to ensure our customers a great retail experience. If you find a problem with your order, please contact us at info@humblezing.com or our beloved customer service right away. Please include details about the order and the nature of the problem and we will do our best to resolve the issue as soon as possible.

In the case of faulty / incorrect / damaged items, HUMBLEZING Webstore will cover for the return shipping charges however if a return is made for other reasons, the customer is responsible for the return shipping cost.

HUMBLEZING Webstore accept bank transfer in Rupiah to:  Bank Central Asia (BCA):  389 040 3599 a/n Ridho Khusnul Fadhil or Bank Mandiri : 13 000 136 33816 a/n Ridho Khusnul Fadhil

International customer that have arranged a custom order with us is allowed to make their payment via PayPal or Western Union in $ USD.

Payment should be made strictly in 24 hours (1 days) after check out. If you can not make the payment and confirm within that time, your orders will be automatically expired. You can order again but we can not guarantee the availability of the product.

Confirmation also should be made strictly after the payment by simply sending an email to info@humblezing.com or fill down the  Payment Confirmation  page.

Please note that items will not be shipped until the transaction has been cleared.

We generally do not re-stock items that have sold out as we like to offer new designs and often have limited numbers of garments, these products may be re run in the future but it is not guaranteed. Our most popular styles are usually released in new colours or materials with each collection. If you have a question about a particular item, please contact us at info@humblezing.com